Date: 24th March 2020

At CORE Community Services, we are leaning on our core values: Care, Opportunity, Respect and Empowerment. These values have guided us since our founding in 1979, and we test all our actions against them, because they will continue to be our core values for years to come.

Our organisation exists to protect the communities we serve and help them manage through the most complex of challenges. Management and staff at CORE Community Services are committed to maintaining critical services for all our clients across all our services during this time of unprecedented uncertainty caused by Novel Coronavirus (COVID-19).

We recognise the urgent need to meet Government-directed measures to limit the spread and impact of the virus, but our priority remains to serve our communities, by delivering critical services while ensuring the safety and well-being of our clients, our staff and the wider community.

At this point of time, we are still providing services across our organisation. We’re also actively looking into alternative measures and ways to reduce the risk in all that we do but also provide our essential services. We are developing strategies to allow us to continue to deliver services to our community and to stay connected, despite physical distancing requirements, limitations on gatherings and events and the increasing dependence on modern technology is not easily available to everyone we serve.

Our first step is to comply with Federal Government Health regulations to combat COVID-19. The following is being followed by CORE and should be adopted by everyone:

  • Practice good hygiene. Always wash your hands with soap for at least 20 seconds after contact with others and physical surfaces.
  • Stay at home if you are experiencing cold or flu-like symptoms.
  • Use video or teleconferencing (if possible) in order to avoid physical gatherings.
  • Post-pone all upcoming events and social gathering activities until further notice.
  • Monitoring current situation with COVID-19 and government authorities to address the changing circumstances and how services will be delivered


In addressing health regulations, the direct impact on clients may occur as follows:

  • Carers or CORE staff who provide support may change. This is because strict measures for staff members showing any sign of sickness will be required to stay at home.
  • Social distancing will be practiced. For the safety of clients and staff, people are required to allow 4sqm of space indoors for each person and 1.5M between them. Physical contact is to be avoided.
  • Clients provided direct support must immediately advise CORE if they are sick. If you become unwell with any respiratory issues, please tell us. Symptoms of COVID-19 include sore throat, fever, dry cough, fatigue and shortness of breath. If you have these symptoms and have been in close contact with someone diagnosed with COVID-19 please seek medical assistance.
  • Clients must self-quarantine for 14 days after returning from overseas or after being in close contact with someone diagnosed with COVD-19.
  • Good hygiene by regularly washing your hands with soap and water, or hand sanitiser is important. Sneezing or coughing should be done into your arm or if using a tissue, please dispose of it and wash your hands immediately afterwards.
  • A seasonal flu shot is a priority to boost your immunity.
  • Clients should stay informed. Visit the health website: regularly.

CORE Community Services recognises that these are challenging times for all, with the continuing developments of COVID-19, we are working together to do the best we can; to stay protected, to keep each other safe and stay informed and aware of the continually changing circumstances.

We want you to know we will work with our clients through this difficult time.

Should you have any concerns or questions regarding COVID-19, please contact us on:

Juana Reinoso

Chief Executive Officer
CORE Community Services